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Terms of Service

Welcome to SearchNova360 (“SearchNova360,” “we,” “us,” or “our”). These Terms of Service (“Terms”) explain the rules for using our website and any services we provide, including SEO, content marketing, web services, paid advertising support, strategy, analytics, and related digital marketing solutions (collectively, the “Services”).

By using our website or Services, you accept these Terms and agree to comply with them. If you do not accept these Terms, you are not permitted to access or use the website or Services.

1. Interpretation of Terms

To keep these Terms clear:

  • “Client,” “you,” “your” means the person or business using our website or Services.
  • “Deliverables” means any work product we provide (for example: reports, keyword plans, content drafts, landing pages, audits, ad copy, creatives, or strategies).
  • “Third-Party Platforms” means platforms we may use or integrate with (for example Google, Meta, LinkedIn, WordPress, Shopify, hosting providers, analytics tools, or email platforms).

2. Eligibility and Authority

If you are using the Services on behalf of a business or another person, you confirm that you have the authority to accept these Terms and bind that business or person to them. If you do not have the required authority, you are not permitted to use our Services.

3. Scope of Services

SearchNova360 provides digital marketing Services that may include (depending on your package or agreement):

  • SEO (technical SEO, on-page SEO, off-page SEO guidance, local SEO)
  • Content strategy and creation support
  • Website audits and recommendations
  • Paid media support (ad strategy, setup guidance, optimization support)
  • Analytics and reporting
  • Conversion optimization recommendations
  • Consulting and training
 

Important: SEO and marketing performance can be influenced by factors outside our control (algorithm changes, competition, site condition, budget, industry, approvals, technical limitations). For this reason, we do not guarantee specific rankings, traffic, leads, or revenue outcomes.

Any scope, timelines, and pricing agreed in a proposal, invoice, email confirmation, statement of work, or package description form part of your agreement with us.

4. Client Responsibilities

To deliver effective work, you agree to:

  1. Provide accurate information and timely access needed for the Services (website CMS, analytics, search console, ad accounts, hosting access, brand assets, etc.).
  2. Review and approve Deliverables within reasonable timeframes.
  3. Ensure your products, services, claims, and website content comply with applicable laws and platform policies.
  4. Maintain backups of your website and data before any technical changes (unless we explicitly manage backups for you in writing).
 

Delays caused by missing access, late approvals, or incomplete information may impact timelines.

5. Accounts, Access, and Security

If we create or manage accounts on your behalf (for example analytics dashboards, ad accounts, tracking tools), you agree to:

  • Keep credentials secure
  • We recommend using strong, unique passwords and enabling multi-factor authentication (MFA) wherever available to keep your account secure.
  • Report any suspected unauthorised access or account compromise to us without delay.
 

You are responsible for activity that occurs under your accounts unless caused directly by our proven negligence.

6. Fees, Billing, and Payment Terms

Fees are as stated in your proposal, package, invoice, or written agreement.

Unless otherwise agreed:

  • One-time Services are due in full before work begins.
  • Monthly/retainer Services are billed in advance on a recurring schedule.
  • If payment is overdue, we reserve the right to suspend work and withhold Deliverables until your account is fully brought up to date.
 

You are responsible for any applicable taxes, bank fees, and currency conversion charges.

7. Advertising Spend and Third-Party Costs

If your plan involves paid advertising, you understand:

  • Ad spend is paid directly to the platform (Google, Meta, etc.) unless otherwise agreed in writing.
  • SearchNova360’s management fee is separate from ad spend.
  • We are not responsible for platform billing errors, disapprovals, downtime, policy enforcement, or account restrictions imposed by Third-Party Platforms.

8. Refunds and Cancellations

Because our Services involve time, planning, and reserved capacity, refunds are handled as follows (unless your written agreement states otherwise):

  • Digital services already delivered are non-refundable.
  • If you cancel a monthly service, you must provide [7/14/30] days’ written notice (choose one). Work continues through the paid period unless access is removed.
  • Setup fees, audits, strategy work, and custom Deliverables are typically non-refundable once started.
 

If you want, tell me what notice period you prefer and I’ll lock this section to your policy.

8. Refunds and Cancellations

Unless otherwise stated in a written agreement:

 • Services already delivered are non-refundable.
• Strategy work, audits, setup fees, and custom Deliverables are non-refundable once initiated.
• Monthly services require 30 days’ written notice for cancellation. Services continue through the paid billing cycle.

 Refund eligibility is governed by our separate Refund Policy, if applicable.

9. Intellectual Property

9.1 Your Materials

You retain ownership of your pre-existing materials, trademarks, logos, and brand assets. You grant us a limited license to use them only to provide the Services.

9.2 Our Materials

We retain ownership of our methods, templates, workflows, tools, and know-how used to perform the Services.

9.3 Deliverables Ownership

Unless otherwise stated in writing:

  • Once you have paid all amounts due, you receive a license to use final Deliverables for your business.
  • Drafts, unused concepts, and internal documents may remain ours unless transferred explicitly.

10. Content Standards and Prohibited Use

You must not use our website or Services for any unlawful, harmful, or prohibited activity, including:

  • violate any law or regulation
  • infringe intellectual property rights
  • distribute malware, spam, or harmful code
  • attempt unauthorized access to systems/accounts
  • post or share unlawful, deceptive, or harmful content
  • request or promote fake reviews, impersonation, or manipulative practices that violate platform policies
 

We may refuse service or terminate access if we believe a request is unlawful, unethical, or violates platform rules.

11. Confidentiality

Any non-public information shared between you and SearchNova360 for the purpose of delivering Services will be treated as confidential, except where disclosure is required by law or with your written permission.

12. Third-Party Platforms and Links

Our website may link to third-party sites. We do not control them and are not responsible for their content, security, or policies.

Third-Party Platforms may change features, pricing, algorithms, or policies at any time. Those changes may affect performance, reporting, or feasibility of certain tactics.

13. Disclaimers

To the maximum extent permitted by law:

  • Our website and Services are provided on an “as is” and “as available” basis.
  • We do not warrant uninterrupted availability, error-free operation, or specific results.
  • Marketing outcomes vary, and success depends on many factors outside our control.

14. Termination

We may suspend or terminate your access to the Services immediately, with or without notice, if:

  • payments are overdue
  • you breach these Terms
  • continued work would violate law or platform policies
  • abusive, threatening, or discriminatory behavior occurs
 

Upon termination, any outstanding fees become immediately due, and you must stop using any licensed materials where applicable.

15. Changes to These Terms

We may update these Terms from time to time by posting the updated version on this page and changing the “Effective Date.” Your continued use of the website or Services after updates means you accept the revised Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United States of America. Any disputes will be handled in the courts of USA, unless otherwise required by law.

Contact Us

If you have questions about these Terms, contact:

SearchNova360
Email: [email]
Address: [your business address, if applicable]